Customer Service Specialist

Intro

Join Our Team! 
We are seeking a detail-oriented, customer-focused Customer Service Specialist to support our growing business by managing business-to-consumer (B2C) orders and providing exceptional customer experiences. This role is ideal for someone who enjoys helping customers, solving problems, and ensuring orders are processed accurately and efficiently. 

Your mission

Position Summary 
As a Customer Service Specialist, you will serve as the primary point of contact for customers while managing the order lifecycle from receipt through fulfillment. You will communicate with customers via phone, email, and online channels, answer questions, resolve issues, and ensure orders are entered and processed correctly. 
Key Responsibilities 

• Process and manage incoming B2C customer orders with accuracy and efficiency.
• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Provide order status updates, shipping information, and product support.
• Investigate and resolve customer concerns, including order discrepancies, returns, and warranty claims.
• Coordinate with warehouse,logistics, and sales teams to ensuretimelyorder fulfillment.
• Maintain accurate customer records and order documentation.
• Monitor order queues and proactively address potential delays or issues.
• Processreturns, exchanges, and creditsin accordance withcompany policies.
• Deliver a positive customer experience whilemaintainingprofessionalism and empathy.
• Identifyopportunities to improve customer satisfaction and operational efficiency.

Your profile

Qualifications 
Required 

• High school diploma or equivalent.
• 2+ years of customer service, order processing, or administrative support experience.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiencywith Microsoft Office applications, particularly Outlook, Word, and Excel.
• Strong problem-solving and conflict-resolution abilities.

Skills & Competencies 

• Customer-first mindset
• Strong data entry accuracy
• Team collaboration
• Time management
• Professional communication
• Adaptability and flexibility
• Positive attitude and reliability 

Desirable

Preferred 

• Experience processing B2C orders in an ERP, CRM, or order management system.
• Experience in e-commerce, retail, manufacturing, or distribution environments.
• Familiarity with shipping andlogisticsprocesses.
• Associate's or bachelor'sdegree in a related field.

About us

​The Boards & More GmbH consolidates the brands Fanatic, Duotone, ION and SQlab, some of which have been active as individual brands for more than 40 years. The company designs and delivers products in the sports areas of stand-up paddle boarding and mountain biking and is the world’s leading company in the fields of kiteboarding, windsurfing and wingfoiling.