Team lead – Sales Operations

Department: Sales Operations Location: Katwijk, Netherlands Reports to: Rick Lips, Head of Sales Operations Employment Type: Full-time About the Role Are you a natural coordinator with leadership ambitions, ready to steer global operations in the exciting world of action sports? As our Teamlead Sales Operations, you will play a pivotal role in driving NASG’s continued global sales growth. You will act as the vital, central link between our regional sales teams and our internal organization, ensuring that our wholesale (B2B) partners for the premium brands North and Mystic are optimally served. In this role, you don’t just maintain the flow—you direct it. You will oversee the end-to-end order-to-cash process, bring structure and overview to a dynamic international environment, and guide the daily operational processes of the team to ensure continuous improvement and seamless collaboration. Key Responsibilities

Team Leadership & Process Ownership: Lead and improve daily operational sales processes within the Sales Operations department, driving structure and effective collaboration.

Order-to-Cash Oversight: Coordinate and monitor the complete order-to-cash process, ensuring flawless execution from order placement to accurate, timely delivery.

End-to-End Aftersales: Take full responsibility for the aftersales process from A to Z, ensuring high-quality resolution of inquiries.

Key Stakeholder Contact: Act as the primary point of contact for global sales regions, agents, retailers, watersports centers, and rental partners.

Relationship & Tool Management: Build and maintain deep, trust-based relationships with partners while supporting and empowering retailers to get the most out of our B2B tools.

Continuous Improvement: Proactively identify operational bottlenecks, champion improvement opportunities, and optimize workflows.

Sales Support: Oversee and assist with high-level administrative and operational tasks to support the wider sales organization.

Who You Are (Profile)

Education & Experience: MBO level of education (or equivalent) with solid working experience. A proven track record in an administrative or sales support role is highly valued.

Natural Leader: Possess a structured, result-oriented working style with the ability to provide direction, organize workflows, and elevate team performance.

Tech-Savvy: Strong administrative background with advanced proficiency in Microsoft 365, particularly Excel.

Communication & Relationship Expert: Excellent communication skills with a strong sense of relationship management. You can connect easily with diverse global stakeholders.

Language Skills: Fluent command of both Dutch and English (additional languages are a distinct advantage).

Mindset: Proactive, flexible, and hands-on. You thrive under pressure in a fast-paced, evolving international environment.

Why Join North Action Sports Group? You will step into a leadership role within a passionate, high-energy company that lives and breathes watersports. This position offers an excellent blend of operational execution, team leadership, and process optimization, giving you the platform to make a tangible impact on our global brand presence. How to Apply If you have the leadership drive and operational expertise to lead our Sales Operations to the next level, we want to meet you! To Apply: Please send your CV and a brief motivation letter to HR via [email protected] no later than 31st of May 2026. Have Questions? Please feel free to reach out to HR at the email above, or contact Leta or Rick directly at: Leta: [email protected] and Rick: [email protected]