Customer Service Representative

– First point of contact for Agents / Distributors in your dedicated channel

– Daily sales support to the salesforce

– Country management (activity, market research & follow up, bi-weekly team meetings)

– Focus on customer account management (key/special accounts)

– Reporting to the Channel Team Lead on the above

– Reassuring the seasonal targets are reached by the salesforce

– Follow up on seasonal activities

– Follow up on Marketing orders per country/account

– Follow up on Media orders per country / account

– Follow up on AR & payment plans

– After-sales support

2- Order management

– Order processing (from order entry to delivering for packing)

– Back-order management with agents/distributors

– Stock inventory check on Logistics tool

– Preorder discounts application after order is placed on the b2b

– Seasonal discounts registration on the system

– Inbound planning overview & allocations

– Pre-pack orders & planning to facilitate time management

– Delivering packing lists to the warehouse

– Delivering Proformas to Invoicing

– Processing credit note requests for Agents / Distributors

– Processing returns for Agents / Distributors

3- Sales Administration & Ad-hoc Tasks

– Ensuring all data on the ERP system is up to date

– Importing seasonal prices on the ERP system

– Cross-checking new collection through system – catalogues – item codes, etc. to ensure it is ready to be launched on B2B for pre-sale

– Samples management

– Packing lists to be confirmed check (bi-weekly) to ensure all orders have been fulfilled in the warehouse

– Collaboration with multiple departments :

*Finance – follow up on account receivables & credit control

*Invoicing – follow up on proforma customers

*Logistics – follow up on shipping related questions / issues